Politique de remboursement
Returns & Refunds Policy
Tip-Clip (East Coast Electrical Solutions Limited)
Last updated: 25.02.26
1. 14-Day Cooling-Off Period
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your item for a full refund.
You do not need to provide a reason.
To exercise this right, you must notify us in writing within 14 days of receiving your item by emailing:
2. Condition of Returned Items
Returned items must:
- Be unused
- Be in original condition
- Be returned in original packaging
- Not show signs of installation or site use
We reserve the right to reduce the refund amount if the item has been used, damaged or returned in a condition that reduces its value.
3. Return Shipping Costs
Customers are responsible for the cost of returning items unless:
- The item is faulty
- The wrong item was supplied
We recommend using a tracked postal service, as we cannot refund items that are not received.
4. Faulty or Damaged Items
If your item arrives damaged or develops a fault, please contact us within 14 days with:
- Your order number
- A description of the issue
- Clear photographs (if applicable)
We will arrange a replacement or refund where appropriate.
5. Non-Returnable Items
The following items cannot be returned:
- Items that have been used on site
- Items that show signs of wear or installation
- Customised or personalised products
6. Refund Processing
Refunds will be processed within 14 days of receiving the returned item and will be issued to the original payment method.