Shipping policy
Shipping Policy
Tip-Clip
(A trading name of East Coast Electrical Solutions Limited)
Last updated: 25.02.26
1. Order Processing
All orders are processed within 1–2 working days (Monday–Friday, excluding bank holidays).
Orders placed after 2pm may be processed the next working day.
You will receive a confirmation email once your order has been dispatched.
2. UK Shipping
We ship within the United Kingdom using trusted postal and courier services.
Delivery options and estimated times will be shown at checkout.
Typical delivery times:
- Standard Delivery: 2–4 working days
- Tracked Delivery: 1–3 working days
Delivery times are estimates and may vary during busy periods.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery method selected
- Order size and weight
- Destination
Any free shipping promotions will be clearly stated on the website.
4. Dispatch Confirmation
Once your order is dispatched, you will receive:
- A shipping confirmation email
- Tracking details (if applicable)
5. Delays
We are not responsible for delays caused by:
- Royal Mail or courier services
- Severe weather
- Customs delays
- Events outside of our control
If your order has not arrived within 7 working days of dispatch, please contact us at:
6. Incorrect Address
Customers are responsible for providing the correct delivery address.
If an incorrect address is provided:
- We are not liable for lost parcels
- Re-delivery charges may apply
7. Lost or Damaged Parcels
If your parcel arrives damaged or does not arrive:
- Contact us within 7 days
- Provide your order number
- Provide photographs if applicable
We will investigate and resolve the issue as quickly as possible.
8. International Shipping
Currently, we ship within the UK only.
For international enquiries, please contact us directly.